FREQUENTLY ASKED QUESTIONS
WHAT ARE YOUR TERMS AND CONDITIONS?
The Product(s) available on (this ‘Site’) to you are subject to the following terms and conditions (the “Terms and Conditions”).
If you refuse to accept these Terms and Conditions, you will not be able to order any Product(s) from this Site.
The Company ∕ The Supplier
4 Timbercroft Close, Four Marks, Alton GU34 5BB, United Kingdom
Company number 10915907 Registered in England
UK VAT: GB 340318240
Germany VAT: DE325527049
France VAT: FR28884054966
Italy VAT: IT00255379992
Spain VAT: ESN0075782C
Poland VAT: PL5263297603
Czech Republic VAT: CZ685110915
2.1 ‘You, ‘your’ or ‘the customer’ means the consumer who has offered to purchase Product(s) from this Site.
2.2 ‘Terms and Conditions’ means the Terms and Conditions of sale of goods set out in this document and any other special additional conditions agreed in writing by the Company.
2.3 ‘Products’ refers to any goods available for purchase on this Site
4.1 To be eligible to purchase goods on this Site and to lawfully enter into and form contracts on this Site under UK law you must:
(a) be aged 18 or older;
(c) be the holder of a valid debit/credit card.
This contract shall be concluded in English.
5.1 The Terms and Conditions should be read carefully before placing an order on this Site.
It is recommended that a hard copy of the Terms and Conditions be retained and printed with the order by you, should you for whatever reason to rely on these in the near future.
5.2 All Product(s) are displayed on this Site as an invitation to treat, which means they are not an offer by us for you to accept.
All prices indicated for Product(s) available via this Site are inclusive of VAT (where applicable) at the current rates. All prices are in GBP Currency.
7. Product Descriptions
7.1 We will make all reasonable efforts to ensure that all details, descriptions, images and prices of products appearing on the Site are correct at the time when the relevant information was entered. However, we cannot guarantee the accuracy of images portrayed on this Website. Colours of actual Products may differ from those in images and this is a product of our photographic process.
7.2 This website is designed for educational and informational purposes only. This information is not intended as a substitute for informed medical advice or recommendations from healthcare professionals. You should not use this information to diagnose or treat a health problem or disease without consulting a qualified healthcare provider.
7.3 In line with our policy of continuous development, we reserve the right to change this product, packaging, description and documentation without notice.
8. Limitation of Liability
8.1 These Terms and Conditions do not exclude our liability (if any) to you for: personal injury or death resulting from our negligence; fraud; any matter which it would be illegal for us to exclude or to attempt to exclude our liability.
8.2 The Supplier’s total liability in contract, misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the goods.
8.3 We are liable only for losses which you suffer as a foreseeable result of a breach of these Terms and Conditions by us.
8.4 Subject to the consumer’s statutory rights, we are not responsible for indirect losses which happen as a side effect of the main loss or damage, including but not limited to:
a) loss of income or revenue;
b) loss of business;
c) loss of profits or contracts; or
d) loss of anticipated savings
If you are a business customer, the Supplier shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.
8.5 Our failure to insist upon strict performance of any provision of these Terms and Conditions shall not be deemed to be a waiver of our rights or remedies in respect of any present or future default on the customer in performance or compliance with any of these Terms and Conditions.
8.6 Subject to the consumer’s statutory rights, we are not liable for any delay in, or failure of, performance of our obligations under these Terms and Conditions arising from any cause beyond our reasonable control including any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion, failure in information technology or telecommunications services, failure of a third party (including failure to supply data) and industrial action.
8.7 We do not guarantee that this Website will be compatible with all or any hardware and software you may use. We do not guarantee that the use of this Website will not cause damage to any property, including but not limited to loss of data or computer virus infection. We accept no liability for viruses and you are advised to take all appropriate safeguards before downloading information or images from the Website. We do not guarantee that this Website will be available all the time or at any specific time. We reserve the right to withdraw or modify this Website at any time.
Please note that nothing contained in these Terms and Conditions in any way affects your statutory rights.
9. Links to other websites
9.2 You may not link to this Website from another website unless you comply with the following guidelines and obtain our consent in writing in advance.
10. Intellectual Property
10.1 This Website and all of its contents including, without limitation, all text, software, software source code, trade marks, logos, designs, images, photographs, audio visual materials, written materials and any other form of material (“Website Content”) is owned by us or licensed to us by third parties. The copyright and all other intellectual property rights in all Website Content is owned by us or our licensors, and protected by UK copyright laws. Any rights or licences of the Website Content not expressly granted by the Terms and Conditions are reserved.
10.2 Except as set out in the Terms and Conditions, your use of the Website Content without written permission of the Website Content owner is strictly prohibited. You may print off one copy, and may download extracts, of any page from this Website for non-commercial, personal use provided that:
a) you do not modify, distribute, transmit, display, reproduce, create derivative works from, sell, license or otherwise use the Website Content without our written permission.
b) no graphics are used separately from accompanying text;
c) our copyright and trade mark notices appear in all copies and you acknowledge this Website as the source of the material; and the person to whom you providing these materials are made aware of these restrictions.
10.3 You must not use, transfer, copy, duplicate or reproduce any part of the Website Content, this website or its source HTML code in whole or in part, in any form or by any means, electronic, mechanical or otherwise, except for the sole purpose of viewing its content. This includes electronic reproduction by uploading or downloading.
You must not use the Website for any purpose or in any way that is prohibited by these Terms and Conditions or is otherwise unlawful.
10.4 The trademarks, logos and service marks displayed on the Site are the registered and unregistered marks of Halodawn Limited
10.5 We monitor the market for infringements of our intellectual property rights and reserve the right to take any action we deem appropriate to protect our rights.
11.1 These Terms and Conditions and the sale and supply of goods on this Site will be subject to United Kingdom law. The United Kingdom courts will have jurisdiction in respect of any dispute arising from a contract, these Terms and Conditions or the use of this Site.
11.2 The Contract and all communications between us will be conducted in the English language.
11.3 We shall also have the right to bring a claim against you in the jurisdiction in which you are based and any other court of competent jurisdiction.
11.4 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, it will be deleted from the rest of these Terms and Conditions which shall remain unaffected.
11.5 Failure by us to exercise any powers, rights or remedies under these Terms and Conditions will not operate as a waiver of them, nor will any single or partial exercise of any such powers, rights or remedies prevent any other or further exercise of them.
11.6 A person who is not a party to a contract governing the Terms and Conditions between you and us is not entitled to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999 except where these Terms and Conditions expressly provide for such rights.
12.1 The Product(s) available on the Site, and any Product(s) thereof we may provide to you, are for personal use only. Reselling any of the products or services, or samples thereof, you purchase or otherwise receive from us is not permitted under any circumstances, unless you have obtained written permission from us.
12.2 We reserve the right, with or without notice, to cancel or reduce the quantity of any orders that we believe, in our sole discretion, may result in the violation of our Terms and Conditions.
13. Use of site
13.1 This Website is available to you for your own personal non-commercial use.
13.2 We may withdraw or deny access to this Website at any time in relation to a user who breaches any of the terms contained in these Terms and Conditions.
13.3 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must keep this safe and treat such information as confidential, and you must not disclose it to any third party.
14. Changes to Terms and Conditions
The supplier may change these Terms and Conditions of Sale without any warning or notice. Any changes are effective immediately. These Terms and Conditions would be binding to any future purchases made by you.
15. Entire Agreement
15.1 These Terms and Conditions constitute the entire agreement between us as to your purchase of the Product(s) and shall supersede any prior agreement or representation.
15.2 In the event that any provision of these Terms and Conditions is held to be unenforceable or invalid in whole or in part, the validity of any other provision of these Terms and Conditions and the remainder of the provision in question shall not be affected.
If you wish to complain about any matter in respect of the Product(s) on this Site, please do not hesitate to contact our Customer Services at
By using our website, blog, e-mails, newsletters, or products, you implicitly signify your agreement to all parts of the disclaimer.
If you do not agree to our Terms and Conditions, and Disclaimer, we kindly ask you to leave this website. Please do not read any of its content, and do not purchase our products.
User’s continued reading and use of this website indicates user’s acceptance of these Terms and Conditions.
Halodawn Limited is committed to protecting your privacy.
What information do we collect?
We collect information from you when you register on the Site, place an order, subscribe to the newsletter or contact us for customer service.
If you decide to complete a user registration form or make a purchase, you may be asked to provide certain information such as your contact information (name, email address, mailing address, billing address, phone number, credit/debit card information and expiry date). Please note you may be transferred to a third party service provider's website in order to submit this information.
We do not collect personally identifiable information about you, except when you provide it to us directly.
If you would prefer that we not collect any personally identifiable information from you, please do not provide us with any such information. Please note that if you do not wish to provide any personal information, you will not be able to make purchases on this Site.
Use of Personally Identifiable Information
We strive to provide you with a full range of active skin care and services designed to meet your unique cosmetic needs. In order to provide you with this level of service, we may use your personal information in the manner described below:
a. Communications to Serve You: If you have elected to provide us with your contact information, e.g. emailing our Customer Service department we may contact you regarding your customer service requests. We may also contact you to respond to product questions or concerns that you may express. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that we offer our customers.
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
All transactions are processed through a gateway provider. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
We may disclose information, including personally identifiable information, to comply with any applicable law, regulation, legal process or governmental request.
We utilise trusted companies and individuals to perform functions on our behalf. Examples include customer support specialists, webhosting companies, credit card processing companies, fulfilment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but will not use such information for any other purpose.
Business Transfers: As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets.
Cookies, IP Addresses, Pixel Tags & Tracking Technology
A cookie is a piece of data that enables us to track and target your preferences. We may place a "cookie" on your computer's hard drive so we can recognise you as a return user and personalise your experience and your use of our Site. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features.
• Understand and save user's preferences for future visits.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.
If you disable cookies off, some features will be disabled It won't affect the user's experience that make your site experience more efficient and some of our services will not function properly. However, you can still place orders.
We may also use IP addresses to analyse trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.
When you visit this Site or view one of our emails, we may collect data by using pixel tags (also called "clear gifs" or "web beacons"), tracking links and/or similar technology to note some of the pages you visit on our Site, to determine what types of email your browser supports and personalise your experience. These consist of a few lines of code embedded on the pages of our Site. The data collected by our use of pixel tags is anonymous (e.g. the webpages you visit, your operating system and browser). As this data does not personally identify you, we may use such data for any purpose. In addition to this anonymous use, we may also use the non-personal information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information, in which case we will treat the combined information as personal data and will only process it in accordance with this policy.
We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing products and marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our licensees and partners.
If you are under 18 years of age, you may browse our Site. However, you may not provide personal information to us. For example, you cannot register or make a purchase. This Site is not designed for minors and we do not knowingly collect personally identifiable information from any person under 18 years of age. If you are under 18 years of age and have any questions or concerns about this Site, please seek guidance from a parent or responsible adult.
Alternative Web Links
We implement various security measures in accordance with industry standards to protect the security of your personal information. Your personal information will be stored at facilities located across the world and not necessarily within the UK.
We will take reasonable steps to create an accurate record of any personal information you have submitted through this Site. However, we do not assume responsibility for confirming the ongoing accuracy of your personal information. You are responsible for keeping your information on file with us up to date.
What are cookies?
For almost any modern website to work properly, it needs to collect certain basic information on its users. To do this, a site will create files known as cookies – which are small text files – on its users’ computers. These cookies are designed to allow the website to recognise its users on subsequent visits, or to authorise other designated websites to recognise these users for a particular purpose.
Cookies do a lot of different jobs which make your experience of the Internet much smoother and more interactive. For instance, they are used to remember your preferences on sites you visit often, to remember your user ID and the contents of your shopping baskets, and to help you navigate between pages more efficiently. They also help ensure that the advertisements that you see online are more relevant to you and your interests. Much, though not all, of the data that they collect is anonymous, though some of it is designed to detect browsing patterns and approximate geographical location to improve user experience.
Some websites may also contain images called ‘web beacons’ (also known as ‘clear gifs’). Web beacons only collect limited information, including a cookie number, a timestamp, and a record of the page on which they are placed. Websites may also carry web beacons placed by third party advertisers. These beacons do not carry any personally identifiable information and are only used to track the effectiveness of a particular campaign (for example by counting the number of visitors).
Information collected by cookies and web beacons is not personally identifiable.
We collect a number of cookies from our users for various reasons, not least to track our own performance – but also to let us serve you content tailored to your own specifications, hopefully improving your overall experience of the site. Amongst other things, the cookies we use allow users to register to make comments, allow us to calculate how many visitors we have - anonymously, of course - and how long they stay on our site.
We believe that your experience of the site would be affected if you opted out of the cookies we use.
What types of cookies are there and which ones do we use?
There are two types of cookies:
Persistent cookies remain on a user’s device for a set period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie. They include information about users browser language and currency that user used when using addactives.eu.
Session cookies are temporary. They allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Once you close the browser, all session cookies are deleted. They are used to store a simple message when a form is submitted that can be displayed on a different page. For example, if an enquiry form is completed incorrectly, a message will be stored and presented to the user to indicate the errors in the submission. When an enquiry form is submitted successfully, a message is stored and presented to the user thanking them for their enquiry. No personal information is stored in this cookie.
Cookies also have, broadly speaking, four different functions and can be categorised as follow: ‘strictly necessary’ cookies, ‘performance’ cookies, ‘functionality’ cookies and ‘targeting’ or ‘advertising’ cookies.
Strictly necessary cookies are essential to navigate around a website and use its features. Without them, you wouldn’t be able to use basic services like registration or shopping baskets. These cookies do not gather information about you that could be used for marketing or remembering where you've been on the internet.
Performance cookies collect anonymous data for statistical purposes on how visitors use a website, they don’t contain personal information, and are used to improve your user experience of a website.
Here are some examples of how we use performance cookies:
Gathering data about visits to the Website, including numbers of visitors and visits, length of time spent on the site, pages clicked on or where visitors have come from.
For comparison with other websites using data collected by industry-accepted measurement and research companies.
Information supplied by performance cookies helps us to understand how you use the Website; for example, whether or not you have visited before, what you looked at or clicked on and how you found us. We can then use this data to help improve our services. We generally use independent analytics companies to perform these services for us and when this is the case, these cookies may be set by a third party company (third party cookies).
Functionality cookies allow users to customise how a website looks for them: they can remember usernames, language preferences and regions.
Here are some examples of how functionality cookies are used:
Remembering if you've been to the site before so that messages intended for first-time users are not displayed to you.
Advertising and targeting cookies are used to deliver advertisements more relevant to you, but can also limit the number of times you see an advertisement, and be used to chart the effectiveness of an ad campaign by tracking users’ clicks. They can also provide security in transactions. They are usually placed by third-party advertising networks with a website operator’s permission, but can be placed by the operator themselves. They can remember that you have visited a website, and this information can be shared with other organisations, including other advertisers. They cannot determine who you are though, as the data collected is never linked to your profile.
The two main ways we use advertising and targeting cookies are set out below:
Interest-based advertising (or online behavioural advertising) is where cookies are placed on your device by our third party service providers which remember your web browsing activity and group together your interests in order to provide you with targeted advertisements which are more relevant to you when you visit independent.co.uk. Your previous web browsing activity can also be used to infer things about you, such as your demographics (age, gender etc.). This information may also be used to make the advertising on addactives.eu more relevant to you.
‘Retargeting’ is a form of interest-based advertising that enables our advertising partners to show you advertisements selected based on your online browsing activity away from the Website. This allows companies to advertise to people who previously visited their website. These cookies will usually be placed on your device by third-party advertising networks and we have listed the main third party networks we work with below.
Without these cookies, online carts would be blank if you added some product to them at one of your previous visits.
How do I control my cookies?
You should be aware that any preferences will be lost if you delete cookies and many websites will not work properly or you will lose some functionality. We do not recommend turning cookies off when using our Website for these reasons.
Most browsers accept cookies automatically, but you can alter the settings of your browser to erase cookies or prevent automatic acceptance if you prefer. Generally you have the option to see what cookies you’ve got and delete them individually, block third party cookies or cookies from particular sites, accept all cookies, to be notified when a cookie is issued or reject all cookies. Visit the ‘options’ or ‘preferences’ menu on your browser to change settings.
DO YOU HAVE ANY DISCLAIMERS?
Halodawn Limited strictly follows the UK and EU cosmetic regulations, and formulate our products accordingly.
However, we kindly ask you to read our Disclaimer and follow the instructions below carefully:
• Content on our website (articles, product descriptions, blogs, e-mails, newsletters, reviews, testimonials) is provided for general informational purposes and should not constitute medical advice. Product and any other content information of this website is not intended to diagnose, treat, cure or prevent any disease.
• Content of this website is not a substitution for professional medical advice, diagnosis, or treatment. We do NOT replace any relationship that exists, or should exist, between you and a medical doctor or other healthcare professional.
• Halodawn Limited is not liable for any individual reaction to any particular ingredient. Prior purchasing and using any product from Halodawn Limited, remember to carefully read all instructions, labels, ingredient lists, and follow the appropriate directions for use. If you have a specific skin condition, allergy or sensitivity, do not use ingredients that may trigger a reaction.
• If you are not sure about your skin being compatible with Halodawn Limited ingredients, please consult your healthcare provider or dermatologist prior ordering or using any Halodawn Limited products. An allergy patch test is recommended if there is any doubt or history of skin reactions. Discontinue use if a reaction occurs.
• Halodawn Limited accepts no responsibility or liability for any adverse consequences resulting directly or indirectly from the use of our products.
• Contact your doctor immediately if you suspect that you have a medical problem or emergency.
• Please follow product's storage instructions carefully. Halodawn Limited is not liable for any individual reaction caused by a spoiled, destroyed or defective product due to being improperly stored while in customer's possession.
• Please consult a healthcare provider if you have any questions about a particular health condition. Do not disregard professional medical advice or delay in seeking it because of any information you have read on this website.
There are sometimes unknown individual risks and circumstances that can arise during use of our products that can influence or reduce results. We are not responsible for your personal actions or choices before, during or after using any of our products. You understand that any use of any product, suggestion, recommendation, information is at your own risk, with no liability on our part. You accept full responsibility for your use, or non-use, of any information provided by us through any means whatsoever. Your use, or non-use, of this information is at your own risk, and you absolve us of any liability or loss that you, or your family, or children (if applicable) or any other person, may incur from your or their use or non-use of the Halodawn Limited products, or information provided by Halodawn Limited. If you have any concern, please consult a physician or any other medical specialist.
Although every effort is made to ensure the accuracy of published information on or through our website, blog, e-mails, newsletters, articles, and products, the information may inadvertently contain inaccuracies or typographical errors. We are not responsible for the views, opinions, or accuracy of facts referenced in our website, blog, e-mails, newsletters, and products. While every effort has been made to present you with the most accurate, up-to-date information, we are not responsible for the accuracy of our content.
We are not responsible in any way for the information that you request or receive through, or on our website, blog, e-mails, and/or products. In no event will we be liable to any party for any loss or damages, including but not limited to direct, indirect, special, incidental, equitable or consequential damages, lost profits, personal or business interruptions, personal injuries, accidents, misapplication of information or product, or any other loss, malady, disease or difficulty arising out of the use of or reliance on this website or blog, e-mails, newsletters, and/or products.
We make no representations or warranties of any kind, express or implied, as to the operation of this website, the information, content, materials, or products included on the website. To the full extent permissible by applicable law, we disclaim all warranties, express or implied, including implied warranties of merchantability for a particular purpose. We will not be liable for any damages of any kind arising from the use of this website including, but not limited to, direct, indirect, incidental, equitable, punitive and/or consequential damages.
By using our website, blog, e-mails, newsletters, or products, you implicitly signify your agreement to all parts of the above disclaimer.
User’s continued reading and use of this website indicates user’s acceptance of these Terms and Conditions.
If you do not agree to our Terms and Conditions, and above Disclaimer, we kindly ask you to leave this website. Please do not read any of its content, and do not purchase our products.